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If you work phone sales, customer service, or some other telephone intensive job, you have more than likely had “one of those days”. It seems with every call you take or make, somebody is chewing you up and spitting you out. You get to the point where you dread picking the phone up again. If it is a sales position, you start worrying if the manager is aware of how badly you are doing, and the more you worry, the worse it gets.

If it is a customer service call, you find yourself escalating your third call in a row and you just know that any minute the team leader is going to be down at your desk demanding to know what is going on.

And it seems that no matter how you bolster courage and pep talk yourself, you just can’t pull yourself out of it.

How do you turn it around?

1. Take a walk. But don’t walk and smoke and talk and think and walk and drink sodas and talk and think. Just walk and look at things. Keep at it, doing nothing but walking and looking at things, trees, bushes, buildings, sidewalks, the sky, the clouds in the sky, buses and cars, anything you can look at, just keep at it. Soon you will start to feel a sense of calm return to you. You’ll experience a refreshed feeling.

2. Remember that you create your emotions state, your emotions don’t create you. After your walk, return to your work space, and enjoy some creating. Create a smile on your face, create an attitude of fun for yourself. Take a moment to look around in your immediate work space and find a few things that you personally like and enjoy using, your headset, your “cool new pen” that you just picked up last week, your chair that doesn’t hurt your back, etc. Just find the pleasure in the simple little things that help to make your work space a pleasurable place to be. Enjoy creating the sense of comfort with those familiar items. If your work space is untidy, take a few minutes to neaten it up and make it even more comfortable for you.

3. Talk to somebody you enjoy talking to. We’ve all got a favorite customer or client that we can check in with from time to time. Just a short call to say hello and how are things going. No need to sell them anything. Just give them some pleasant communication and receive some pleasant communication back. If you are inbound only – then use your cell phone and do this simple action with a friend – but keep it short you are on the clock.

4. Decide that you can take or make any kind of a call go well. This is a simple decision. Not a big elaborate affirmation. You just decide that you can make it go well and you do so. Remember, point number two – you create your own emotions – you also create your own actions. So things are going well now. That is all.

5. Take or Make a call and be happy about it! You will find that your happiness exudes through that phone to the recipient and they will immediately be at ease and enjoy talking with you.

These simple steps will get you back on track. You will have successfully restored your own ability to communicate and put an end to your “bad day on the phones” because you got on top of you!